Join us October 10th for the pre-event cocktail reception from 6:00 to 7:00pm

Cydni Tetro
CEO
Brandless

Thriving in a Hybrid Retail Environment

Joe Wyatt
Head of Digital Solutions
AfterShip

Brandon Maskell
Director of Digital Strategy & Analytics
Titan Brands

Creating a Fulfillment Strategy that enhances Customer Experience and Loyalty 

• What can be learned and what is really important when moving beyond pandemic purchasing habits
• managing customer expectations while maintaining realistic and profitable delivery timeframes
• how to capitalize on both point of purchase and post purchase engagement windows
• how brands can compete with “free” and “1 day shipping”  offers while still driving customer retention and loyalty
• the importance of fulfillment plays in increasing shopping cart to purchase ratios

Hamid Saify
SVP, Digital Retail
Liquid Death Mountain Water

Growing Your Brand Community Through Product Content Diversification

• Understanding what a brand community is… and what it isn’t
• Define your brand. To build a community around your brand, you need to know what your brand is
• Taking a multifaceted approach to engineering your community
• How our merchandise and content strategy have upset the market

Fang Cheng
CEO & Founder
Linc

CX Automation Done Right To Drive Revenue & Retention For Retail

• Leverage a digital workforce to free up your human customer support team to focus on the most complex customer inquiries
• Help your customers find what they want 24/7 with the same level of personal service online that they receive in-store
• Use automation to provide assistance checking out, locating stores, navigating promotions, and answering questions
• Provide your customers with post purchase order support from pre-fulfillment to post-delivery and everything in between
• Boost customer confidence, trust, and ultimately, customer lifetime value

Deeckla Rotman
Founder & CEO
Scruff & Smooth

Sharon Mahoney
VP, Business Strategy
UrbanStems

Creating a Harmonized Retail Experience

• Ensuring that your channels look, feel, and operate as you need them to, while remaining in harmony with one another, rather than forcing them to offer duplicated experiences
• Utilising Order Management Systems as a key to Omnichannel Agility, profitability, and transformation
• Ensuring you select the appropriate KPIs to measure the success of your stores and online channels separately
• Eliminating friction points that are impeding your customer’s journey
• Encouraging interaction between channels rather than integrating them into one experience

Coby Berman
COO and Co-Founder
Radar

Using In-Store Mode to Help Drive Revenue

Andy D’Amato
Chief Revenue Officer
Gladly

Leveraging Customer Service Platforms to Enhance the Buyer Experience

Matt Alexander
Co-founder & CEO
Neighborhood Goods

Evolution of Retail: The Store of the Future , The Future is Now

• Breaking down what the new retail store looks like & how retailers are creating a dynamic and experiential in-store environment as part of their brand building
• Understanding the impact of digital fatigue on the retail store renaissance
• Looking at how in-store shopping builds on the online experience to

Karla Park
Sr. Product Manager
Quartile

Brandon Fishman
CEO
Vitacup

Consumer Loyalty: The New Frontier for Growth

• Moving beyond the discount and point based loyalty program by making them more holistic and flexible
• Using loyalty programs as a means to increase customer touch points and build deeper customer relationships
• Using consumer data to build better loyalty programs based on consumer experience and perks
• Creating targeted and personalized messaging through loyalty programs

Jean Olive
CTO
Best Buy Health

Cedric Parsiegla
Director of eCommerce & Digital Marketing
Henkel / Salonory

Taking a Holistic Approach to Business Growth: From Talent Development to Customer Acquisition and Experience

• Managing employee motivation and retention to increase customer experience
• Defining team member performance and encouraging mentorship
• Keeping the customer in mind when developing fulfillment strategies
• Harmonization across e-commerce, loyalty, MarTech, physical and digital sales channels
• What can be learned from digitally

Frank Neumann
Vice President, Consumer Data & Insights
Vans

Membership in Retail: A Corner Stone to Consumer-Centric Growth

• Leveraging membership programs as the key gateway to access zero- and first-party consumer data
• Creating strategic member engagement opportunities to drive both transactional and emotional brand connectivity
• Operationalizing member-centric strategies to impact the larger business with consumer data, insights, and digital capabilities

Victor Elmann
CMO
Circuit City

Digital Transformation, the Future of Retail, and Leading through Challenging Times

• What are the key learnings from the past 12 months and how can those insights be turned into actionable plans
• Industry direction for 2021 and what trends you need to keep an eye on to remain competitive 
• The role of leaders and corporations during challenging times
• Evaluating and accelerating your Digital Strategy as we move to a post-pandemic world

Irene Sibaja
Retail Industry Principal
Treasure Data

Zack Wenthe
CDP Evangelist
Treasure Data

Case Study: How to Build a Modern Day Tech Stack to Support Business Growth

Shawn Lalehzarian
CEO
The Red Chickz

John Merris
CEO
Solo Brands

Growth and Profit: Debunking the Myth that you Can’t Have Both

• How DTC companies can maximize growth, profitability, and value
• Focusing on brands and products that have strong online sales
• Why it’s critical to allow growth to happen organically into adjacent markets rather than trying to force it
• Understanding that growth and profitability is tied directly to your understanding of and interactions with your customers

Kira Kessler
Co-Founder and Co-CEO
Rock N Rags

Leveraging Social Media to increase Customer Engagement and Revenues

Colby Bauer
CEO
Thread Wallets

Strategies for Developing a Scalable Technical Infrastructure

A full plated lunch and refreshments will be served during this time. Pre-Register for the roundtable of your choice upon check in at the registration desk in the morning. 

Tamara Pluviose
Director. Digital Strategy & Optimization
Virgin Voyages

Evolving from CX to Digital CX to Drive Product Excellence

• Tapping into your customers wants and needs with both traditional and non traditional insights
• Taking a data-informed approach to decision making and sifting through the noise of competing priorities
• Fostering a collaborative culture across the organization through test & learn

Krysta Lewis
CEO
Aisling Organics

Speaking Gen Z’s Language: Using TikTok to Grow Your Brand

• How today’s growth brands can get started on TikTok
• Uncover the benefits of using a personal profile on TikTok over a business one
• Build a content strategy to engage younger demographics and acquire new customers via TikTok
• Learn how to utilize TikTok to drive traffic to retail and other channels

Allison Ellsworth
Founder / Chief of Brand
Poppi

Sean Flanery
Director, Social Media & Commerce
Petco

Diving into TikTok for DTC Brands and Retailers

From driving sales, engagement, brand affinity or all of the above, D2C brands and retailers of all sizes are using TikTok as a full-funnel marketing tool to connect with a global community of over one billion users. Join Garland Hill, Head of Growth Business, Global Business Solutions, at TikTok for a discussion alongside retail leaders from different brands on how they’ve leaned into TikTok to find success, reach new consumers, and scale their business.