Agenda

June 8, 2022

Join us June 7th for the pre-event cocktail showdown from 6:00 to 7:00pm

8:05-8:10 AM

Opening remarks

8:10-8:45 AM

Opening Keynote

Andy Hooper
President
&pizza

The New Dining Experience: The Rise of Drive Throughs, Curbside Pickup, and Third Party Delivery
  • Adapting your company away from in-restaurant dining through floating kitchens, increased drive through lanes, curbside pickup, and delivery
  • Leveraging employee and customer feedback to ensure you select the right strategy for a given location
  • The investment and attraction of the out-dining experience
8:45-9:10 Am

Plenary

Implementing and Deploying Digital Transformation in the Fast Casual and QSR industry

As we navigate through one of the most significant disruptions society has faced in generations we look at technological change and how to adapt to a new world of transactions, consumer behaviors, and safety protocols

  • Digitizing the customer experience and harmonizing the digital experience across the company
  • Utilizing omnichannel strategies to engage with existing guests and develop new customers
  • What does technology mean for the future and how can we utilize this now
9:15-10:15

Open Networking and Round Tables

Bob Smith

VP Operations, Del Taco

The Resurgence of QR Technology as a Facilitator of Contactless Interaction
Bob Smith

VP Operations, Del Taco

The Resurgence of QR Technology as a Facilitator of Contactless Interaction
Bob Smith

VP Operations, Del Taco

The Resurgence of QR Technology as a Facilitator of Contactless Interaction
Bob Smith

VP Operations, Del Taco

The Resurgence of QR Technology as a Facilitator of Contactless Interaction

Customer Experience

Digital Transformation

TBD
TBD
Lunch Box

Understanding the Importance of Sustainable Packaging on Customer Loyalty 
  • Looking at how sustainable practices influence customer loyalty as consumer behaviour becomes more and more impacted by issue-driven practices
  • Understanding how to create a more sustainable supply chain by using a circular economy model 
  • Moving beyond just “recycling” to create true efficiency through product recovery and recycling
The Resurgence of QR Technology as a Facilitator of Contactless Interaction
  • Understanding why QR codes didn’t catch on in the early 2010s and why the resurgence they’ve enjoyed during the pandemic is more likely to be a lasting trend
  • Taking a holistic approach to QR code deployment: Making everything from meal selection to payment completely contactless
  • Strategies for QR code deployment: how to effectively reshape customer behavior and expectations
  • Looking Beyond Covid: Deploying QR codes to speed up every step in the customers journey to reduce costs and increase bottom lines
11:40-12:15 am

Panel Discussion

Julie Wade
Senior Director of Marketing
Taziki’s Mediterranean Cafe

Sherif Mityas
Chief Experience Officer
TGI Fridays

Adam Golomb
Chief Marketing Officer
Primanti Bros. Restaurant and Bar

Avi Goren
CEO & Co-Founder
Marqii

Using an omnichannel approach to effectively reach guests and improve the customer experience
  • How are we effectively reaching guests now that the customer’s buying habits have changed?
  • Best practices for maximizing ROI from your text messaging subscriber base
  • Improving satisfaction and driving growth through the use of digital advertising, loyalty programs, online ordering, apps, cashless payment, and social media
  • Leveraging digital capabilities to drive engagement and customer experience
  • Balancing the omnichannel experience between in-person and online/in-app touchpoints
12:20-1:20 pm

Open Networking and Lunch Round Tables

Customer Experience – Enhancing CX and engaging with guests through digitization
Data and engagements – Utilizing consumer data to drive profitability and grow market share

TBD
TBD
TBD

Business model Innovation – Redesigning drive thru’s, pickup, third party delivery, and the rise of dark kitchens

Abhinav Kapur
CEO
Bikky

Business model Innovation – Redesigning drive thru’s, pickup, third party delivery, and the rise of dark kitchens
Selecting the right technology partners to ensure the success of your digital transformation